Received a Faulty or Damaged Item?

We're really sorry to hear that! At N-yla, we take product quality seriously, and we want to make it right as quickly as possible.

If your item arrived faulty, damaged, or not as described, please contact us within 48 hours of receiving your order.

To report a faulty item, please email us at info@n-yla.nl with the following:

Your order number (e.g. #NL123456)

A clear photo or video showing the fault or damage

A brief description of the issue

Once reviewed, we’ll arrange a replacement or offer a full refund, depending on your preference and product availability.